Privacy Policy

TP Tools & Equipment Privacy Policy

We do everything possible to ensure the privacy of your information because we base our business on the trust that you place in us. We do NOT share your personal information with any company, person or identity. We do not sell, rent, or lend our mailing list to anyone. This has been our policy since the start of our company and continues to this day. Information that you supply will not be used for any purpose other than to service your account in an efficient and orderly manner. In order to make our policy easy to find, we make it available on our homepage and on every page throughout our site.

Email addresses given to us or collected from email comments are never shared.
Email is used to confirm that your order has been received by our system. With your consent, we may use these addresses for periodic notification purposes. If you choose not to receive email from us, simply leave the box unchecked during the order or catalog request process. If you check this box, you may periodically receive special offers or upgrade information regarding Tip Plus products only.

Catalog Requests: When you request a catalog or place an order online, your address will automatically be added to our catalog mailing list. This mailing list is never sold, rented, or lent to other businesses. Catalogs are mailed via First Class Mail, usually the same day. If you have a specific request, additional information may be sent along with your catalog. We may send a second catalog, at a later date, to keep you up-to-date on new and improved products. Active customers will receive 2 or 3 catalogs from us each year, with new products and updated information. If you prefer not to receive a catalog, or are receiving duplicates, please let us know and we will key our system accordingly.

Placing Orders: The safety and security of your personal information is our top priority. All information, including your credit card number, is encrypted and sent over secure Internet lines only.

Orders are normally shipped within 24-48 hours. When you place an order, your name and address are entered into our data base; and you are assigned a customer number. If you place an order later, we can usually locate your file quickly, either by customer number (if known), or by a zip code or phone number search. It is always better to keep all of your orders in one name, so as not to duplicate information. That way, we can determine what type of equipment you have, which helps with your selection of replacement parts or supplies. If you do not feel comfortable in placing orders on-line, feel free to place your order by phone. Just call us at 1-800-321-9260 (Weekdays 8:00am to 6:00pm and Saturdays 9:00am to 3:00pm Eastern Time). Local phone number is 330-533-3384 (same hours). When you call, you will speak to a live person, not a machine. You may also place an order by fax 24 hours, 7 days. Our fax number is 330-533-2876.

Or send your order directly to:

Tip Plus Corp.,
dba TP Tools & Equipment
7075 State Route 446
PO Box 649
Canfield, OH 44406

Credit Cards: We accept most major credit cards (American Express, Discover, MasterCard and Visa). During the order process, we ask that you supply us with the following information: name as printed on the card, creditcard number, expiration date, billing address (if different from shipping address) and your ID number as printed on the card. We require the billing address to match the address on your credit card statement. If the ship-to-address is different, please contact your credit card company to add an alternate shipping address to your account, as we verify both billing and shipping address and this may delay your order. Credit card information is highly confidential and is deleted from our system once your order is processed. It is not used for any purpose other than to pay for and expedite your order quickly.

Please do not use email to send us your credit card information. Email communication is not secure.

E-Mail Correspondence: We do not normally correspond via e-mail, unless confirming an order or getting back to a specific request. However, we will send you detailed information via 1st class mail per your request. For information not listed on this site, contact us at the numbers listed below. We answer all e-mail within 24-48 hours.